MTN Launches 5G digital experience center in Abuja.

MTN Nigeria has launched a fully digitized service center in Abuja, powered by 5G.

The Chief Customer and Experience Officer MTN Nigeria, Ogunwa Nwoye, who spoke to journalists during the unveiling ceremony of the digital service center at the MTN regional headquarters in Abuja, yesterday, described it as the first digital service center launched to demonstrate the power of technology in the country.

“Today we launched the first digital experience center in Nigeria by any telecom firm. One of the things that we wanted to do was to bring as close as possible to our customers and our businesses around us, a digital immersive experience,” she explained.

She emphasized that the launch highlights how technology can improve lives, “We wanted to showcase what is possible with the technology we provide. As you know, MTN is a technology company. We’re a company that harnesses technology to improve the lives of our customers and the businesses around us. That is why, when we entered this market, we were the first to launch 3G, then 4G, and now the first on 5G.

Nwoye further explained that the center is powered by 5G technology and has been designed with local relevance in mind.

“All that you see here is powered by technology, it’s powered by 5G technology. And we have also looked locally to find out what is locally relevant to our market, so when you turn around and see some of the things that have been deployed; we know that these are locally relevant and they have been built by the team of our CIO here,” she explained.

Nwoye, also noted that MTN built the first digital kiosk, adding: “We have built, for example, the first digital kiosk that enables up to eight user journeys where a customer can come to any of our centers by themselves without any help.

“Of course, if they want help, the human beings are there to help. But if they want to do it on their own.”

While highlighting some of the services offered at the center, she noted: “Consumers can buy a SIM, they’re able to buy airtime data plan, they’re able to order devices, 5G routers, and those are going to be delivered to their homes anywhere they choose across Nigeria. And this is just one use case. We have shown other use cases here as well.”

She added that the center also demonstrates smart home solutions, allowing users to control their homes remotely with a data connection.

“We have shown the smart home use case. It shows you that anywhere you are, whether it’s everywhere you go in Nigeria or anywhere you go in the world, you can control your home from wherever you are on your phone. All you need is a data connection.

“But this is not just about data and devices. It’s about empowering you to live a life that is breathtaking. We want you to meet your full potential, we want you to really enhance the power that you have, to free your mind, to imagine anything.”

The Regional General Manager North MTN NG, ThankGod Otorkpa, said the center was to emphasize digital transformation.